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Troubleshooting
I
f you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again.
General use
Problem Cause/solution
The handset does not turn
o
n even after installing
charged batteries.
R Place the handset on the base unit or charger to turn on the
handset.
The unit does not work. R M
ake sure the batteries are installed correctly (page 9).
R Fully charge the batteries (page 10).
R Check the connections (page 9).
R Unplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
R The handset has not been registered to the base unit. Register
the handset (page 32).
The handset display is
b
lank or dark.
R The handset is in screen saver mode (page 12). Activate the
handset display again by:
– pressing M
N
when on a call.
– pressing MOFFN at all other times.
R “LCD backlight” is set to “Off” while on charge. Change
the setting (page 24).
I cannot hear a dial tone. R M
ake sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
R The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your service provider/telephone
company.
The handset beeps. R N
ew messages have been recorded. Listen to the new
messages (page 36).
The handset display
b
egins operating
automatically.
R Demonstration mode is activated. Remove the batteries from
the handset, and then insert the batteries into the handset
again.
Menu list
Problem Cause/solution
The display is in a
l
anguage I cannot read.
R Change the display language (page 12).
For assistance, please visit http://www.panasonic.com/help
43
Useful Information
PRS120(en)_0122_ver110.pdf 43 2014/01/22 10:09:32