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APPENDIX
46
Problem Possible cause(s) Solution(s)
No dial tone on
the cordless
handset.
1. The base unit is not properly connected.
2. Too far from the base unit.
3. Battery charge is low.
4. Incorrect battery polarity.
1. Check CONNECTION to power and telephone line.
2. Move handset CLOSER to base unit.
3. CHARGE battery.
4. RE-INSERT batteries and check + and
.
Antenna
symbol is
flashing.
1. The handset is not registered. If the
handset is unregistered, it displays
UNREGISTERED.
2. The handset is out of range.
1. REGISTER the handset.
2. Move CLOSER to the base unit.
No beep when
the cordless
handset is
placed on the
charger.
1. The handset is not placed properly on
the charger.
2. Charging contacts are dirty.
3. The handset tone is turned off.
4. The handset’s power is turned off.
1. Lift handset off the charger and carefully
REPOSITION correctly.
2. CLEAN charging contacts with a clean and dry cloth.
3. Turn ON the handset tone from the Sounds Menu.
4. CHECK batteries.
Handset charged
for 24 hours but
Battery icon
remains empty.
1. Handset battery is defective or faulty.
2. Handset is not placed properly on the
charger.
3. Battery installed incorrectly.
1. REPLACE with new AAA rechargeable NiMH
batteries.
2. CHECK to make sure the battery icon is scrolling.
3. RE-INSERT batteries and check + and
.
No symbol on
the display.
1. Battery is empty.
2. The product is not properly connected.
1. CHARGE battery.
2. Make sure your product is properly PLUGGED-IN.
Bad audio
quality
(crackles,echo,
etc.).
1.
Interference from nearby electrical appliance.
2. Base unit is installed in a room with thick
walls.
3. The handset is too far from the base unit.
1. Try a different connection point, one that is away
from other electrical appliances.
2. Install the base unit in a DIFFERENT room OR
use EXTENSION leads.
3. Move CLOSER to the base unit.
Caller ID does
not work.
1. Service not activated.
1. Check your SUBSCRIPTION with the SERVICE
provider.
Phone does
not ring when a
call comes in.
1. The ringer is off.
2. Too many phones are sharing the same
phone line.
3. Base unit not plugged in.
1. Turn ON the ringer.
2. REMOVE some of the phones from the phone line.
3. Check base unit CONNECTIONS.
Keypad does
not work.
Keypad may be locked. UNLOCK the keypad.
No dial tone on
handset/base.
1. Chip in handset has frozen.
2. Chip in base unit has frozen.
1.
Use base unit for calls or RESET as described below.
2. RESET phone by disconnecting main power and
remove batteries. Reconnect after 1 minute.
Busy tone +
in use light on.
1. Other handset may still be connected.
2. Check power supply connection.
1. Check ALL handsets and END all calls.
2. Check CONNECTIONS to wall and base.
Can’t transfer a
call.
1. Handset is busy.
2. Handset is out of range.
3. Wrong handset number.
1. Check ALL handsets and END all calls.
2. Move handset CLOSER to base unit.
3. Check HANDSET NUMBER.
Answering
machine won’t
record.
1. Message limit exceeded.
2. Machine not switched on.
3. OGM2 selected.
1. DELETE old messages.
2. SWITCH-ON the answering machine.
3. Can only record with OGM1, CHANGE to OGM1.
Remote
operation
doesn’t work.
1. Incorrect security PIN.
2. Some cordless and mobile handsets do
not generate continuous tones.
3. Pausing too long between key press.
1. CHECK security PIN.
2. Need to use a TONE-DIALLING phone.
3. Key in the digits within the 10 seconds limit.
Troubleshooting
Appendix