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Troubleshooting Virtual Office
Virtual Office can cause error messages to display on-screen. Table 9
lists error messages and describes actions to correct the causes.
Table 9: Troubleshooting Virtual Office (Part 1 of 3)
Displayed
Message
Probable Cause Actions
Busy, try again Remote IP Phone is
active (not idle).
Wait for remote IP
Phone to become idle
and try again.
ACD is logged in. Log out of ACD IP
Phone before initiating
Virtual Office from
another IP Phone.
Make Set Busy is
inactive on ACD IP
Phone.
Configure Make Set
Busy active on ACD IP
Phone.
Invalid ID (1) Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper database.
Notify system
administrator.
Invalid ID (2) Incorrect User ID
entered.
Enter correct User ID.
Invalid ID (3) Incorrect User ID
entered.
Enter correct User ID.
User ID in Gatekeeper
database points to
originating Call Server.
Notify system
administrator.
Locked from
Login
Three failed attempts to
enter the correct
Station Control
Password.
Wait one hour for the
lock to clear
automatically, or notify
system administrator to
clear lock.