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Installing And Using a Headset
To install an optional headset:
1. Plug the headset cord into the headset jack on the
bottom of the terminal.
2. The headset cord routes through the upper channel on
the right side of the terminal base.
To program a Headset Key:
1. CALL1 + Dial 851 + Press Function Key + Headset code 05 + SPK.
– You will hear a confirmation beep and see visual
Headset confirmation on your display.
To use your headset:
Option: A Headset Service Code can be defined by your
Communications Manager which will allow the headset mode
to be automatically used for all calls.
1. Press your programmed Headset Function Key.
– The headset key lights when you’re on a call. To
disconnect, press the Headset key again. You can still use the handset for calls or respond to
voice-announced Intercom calls with the headset plugged in. The headset only activates when
the Headset key is pressed.
●●
Answer a ringing call by pressing the Headset key.
OR
●●
Press the Headset key and then a line key to make a trunk call.
OR
●●
Press the Headset key to get Intercom dial tone.
OR
●●
If on a headset call, press the Headset key to hang up.
Using the Headset with Automatic Answer for ACD Agents:
1. With the keyset in an idle state, press the CHECK key.
2. Press the programmed Headset Function Key (851:05) twice.
– Incoming CO calls to the agent will automatically be answered. Ringing Intercom calls will have
to be answered manually.
3. Press the CLEAR key to return the display to idle.
– The Headset key blinks when Automatic Headset is activated.
– To cancel Automatic Headset, repeat these steps.
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