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Other Important Information
Nextel Customer Care
Relax! Nextel Customer Care is here to help. There are lots of features
packed into your Nextel service...and into your i700plus phone. But
don’t worry. If, after reading this guide, you still have questions about
coverage, billing, Nextel Direct Connect or any other service or feature,
call us.
• Domestic Customer Care Support: 1-800-639-6111 or dial 611
from your Nextel phone.
• International Roaming Customer Care Support: 1-201-531-
5202 (toll-free from your Nextel phone).
We’ll be happy to give you help, explanations and anything else you
need to enjoy your Nextel service as soon as possible!
Before you call Nextel Customer Care for service or to resolve an issue,
be sure to have your IMEI number and your Model number ready.
These numbers are located on a sticker behind the battery on the back of
your Nextel phone. Your IMEI number is a 15-digit number beginning
with “000”. The Model number is a 10-digit alpha-numeric code. You’ll
want to record these numbers, and keep them handy, so that you can
replace the battery prior to making your call. Use the Quick Reference
Card located on the back cover for easy reference.
Understanding Status Messages
You may receive status messages under certain conditions. Before
contacting your carrier, note the message, numeric code, and the
conditions under which it appeared. The following table lists and
describes the status messages.
Status Messages Message Description
Number Not in
Service
The number that you entered is not valid.
User Not
Available
The phone that you called is either busy, out-
of-range, or turned off. Please try again later.
NextelUG_i700.fm Page 111 Friday, June 16, 2000 3:15 PM