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Hold lets you put a call in a tem-
porary waiting state. The caller on
Hold hears silence or Music on
Hold, not the conversation in your
work area. While your call waits on Hold, you can process other
calls and use other features. Calls that you leave on Hold too long
will recall to you if you forget to pick them up.
There are four types of Hold:
● System (Regular) Hold
With System Hold, an outside call you place on Hold flashes
the line key at your co-workers’ phones. Any co-worker with
a flashing line key for the call can pick it up.
● Exclusive Hold
When you place a call on Exclusive Hold, only you can pick
up the call from Hold. The line flashes on your phone but
shows busy on your co-workers’ phones. Exclusive Hold is
important if you don’t want a co-worker picking up your
calls on Hold.
● Automatic Hold
Automatic Hold allows you to be on an outside call, activate
a feature and automatically place the call on Hold. You don’t
have to press the Hold key. The system places your call on
Hold when you press
CONF, ICM, a Call Coverage key or a
Hotline key.
● Intercom Hold
You can also place an Intercom call on Hold. Your Intercom
call on Hold does not indicate on any other telephone.
115
Hold
Have a call wait on Hold,
then pick it up to continue
the conversation.
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