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Troubleshooting Tips
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Troubleshooting Tips
The following table contains troubleshooting tips for Unified Voice Messaging features. Contact
your voice mail administrator for additional help.
Problem Possible Solution
I do not know my voice mail passcode. Try using the extension number, which is the default passcode. If your
mailbox does not have an assigned passcode, pressing # will allow
you to access your mailbox. If these options do not work, contact your
voice mail administrator for assistance.
I cannot change the system greeting. Only your voice mail administrator can change the system greeting.
I cannot use one or more of the voice
mail features described in this guide.
Your system may not support the feature, or your voice mail
administrator may not have enabled the feature. Contact your voice
mail administrator for more information.
I get a “Mailbox almost full or full”
message.
No new messages can be received until waiting or saved messages
are deleted.
I get a “Mailbox quota grace limit
reached” message.
The voice mail system grace limit has reached its capacity. This
feature allows a mailbox to “overfill” beyond normal capacity. When
the quota grace limit has been reached, this announcement is played.
Contact your voice mail administrator for assistance.
I cannot retrieve deleted messages. Voice mail may have erased your message. After a programmed
amount of time has lapsed, voice mail automatically erases all deleted
messages (see page 7). If you attempt to recover a deleted voice
message within this time frame but you are unsuccessful, your voice
mail system may not have sufficient space available to store deleted
messages.
I cannot set the number of rings before
a call is sent to voice mail.
This feature is set by the voice mail administrator.
The system does not recognize my cell
phone digits.
You may need to enable dual tone multi-frequency (DTMF) on your
cell phone.