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4.4 Hold and Retrieve Calls
There are two ways to hold the current calls and retrieve them back:
1 Press another idle line button or to hold the current line
and switch to another IDLE line.
2 Press the Hold function keys to hold the current calls.
During the hold status, the LED of Line will flash.
4.5 Transfer
SP5101 could support the call transfer with two types, one is the Consultant,
and another is the Blind transfer.
The transfer could be initialized only for the state as above.
i Dial another call during the connect state
ii Answer another call during the connect state
4.5.1 Consultant Transfer
Consultant Transfer scenario:
A communicate with B→Tranf or Line hear dial tone+ C’s
number→C pick up → A hangs up → B communicate with C
A communicate with B→Tranf or Line hear dial tone+ C’s number
→ C busy/ring →Tranf or original Line →Retrieve call with B
A communicate with B→Tranf or Line hear dial tone+ C’s number
→ C reject →Tranf →Retrieve call with B
A communicate with B→Tranf or Line hear dial tone+ C’s
number→C reject → press Line to hang up C and hear dial tone
again → press original Line to retrieve call
A communicate with B→Tranf or Line hear dial tone+ C’s
number→C ring→ A hangs up → Blind transfer
4.5.2 Blind Transfer
Blind Transfer Scenario:
A communicate with B→Blind Tran. + C’s number→hear nothing (C
ring) → Blind transfer
A communicate with B→Blind Tran. + C’s number→C Busy → hear
special tone then retrieve B immediately
A communicate with B→Blind Tran. + C’s number (not finished)
→Blind Tran. Retrieve call