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Inter-Tel
®
Model 8560/8660 User Guide
Programming
cascade levels 58
date and time notification 59
Direct Station Selection buttons 66
fax destination 56
feature buttons 65
remote feature access 75
remote messaging 58
secondary extension buttons 66
station speed-dial numbers 60
Q
Queueing on the Line 24
R
Receiving
intercom calls 22
outside calls 25
Record-A-Call 63
Recording
and sending voice mail messages 42
voice mail directory name 20
Recording and Sending Voice Mail Messages 42
Recovering Deleted Messages 41, 91
Red Lamps 13
Redialing a Number 32
Redirect Calls 31
Remote Access Password 75
Remote Feature Access 76
Remote Messaging 37, 58
Requesting
a callback 22, 24
a reminder message 47
Agent Help 77
Responding to a Waiting Call 25
Responding to Agent Help 77
Retrieving Messages 36
Returning
endpoint to default 52
feature buttons to default 65
to a call 34
to a held call 26
Reverse Transfer (Call Pick Up) 26
Ring Intercom Always 21
Ring Types 50
S
Saving the Last Number Dialed 32
Saving Volume Levels 50
Search Order 57
Secondary Extension Buttons 67
Secondary Language 52
Selecting a Ring Tone 50
Selecting Message Order 36
Sending Calls to Voice Mail 25
Sending Messages 42
Setting
account codes 68
mailbox preferences 53
personal options 92
preferences 50
remote messaging 58
voice mail preferences 53
your e-mail password 85
SMDR (Station Message Detail Recording) 68
Software Compatibility 14
Speaker 34
Standard Account Codes 68
Station Message 22
Station Message Detail Recording (SMDR) 68
Station Speed Dial 60
System Administrator 96
System Hold 26
System Speed Dial 62
T
Telephone Directory 70
Terminating the ACD Agent Call 80
Timers 13
Tones, Dial 13
Transferring Back to the Primary Extension 67
Transferring Calls 28
U
User-Programmable Feature Buttons 65
Using
account codes 68
advanced mailbox 84
defaults 18
do-not-disturb mode 45
headset 33
message button 36
off-hook voice announce 22
record-a-call 63
secondary extension buttons 67
speaker and microphone 34