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Axxess
®
Model 8520 Phone User Guide
Red Lamps 8
Redial 26
Redialing a Number 26
Redirect Calls 18, 26
Reminder Messages 40
Remote Access Password 65
Remote Feature Access 66
Remote Messaging 50
Requesting
a callback 17
a reminder message 41
Agent Help 67
Responding to
a waiting call 20
Agent Help 67
Retrieving Messages 31
Returning
feature buttons to default 58
phone to default 46
Reverse Transfer (Call Pick Up) 21
Ring Intercom Always 16
Ring Types 45
S
Saving Last Number Dialed 26
Saving Volume Levels 44
Screening Calls 62
Search Order 49
Searching Directories 63
Secondary Extension Buttons 59
Secondary Language 46
Selecting a Message Order 31
Selecting a Ring Tone 45
Sending Calls to Voice Mail 23
Sending Messages 36
Setting
account codes 61
preferences 44
remote messaging 50
SMDR (Station Message Detail Recording) 61
Software Compatibility 9
Speaker 29
Speed Dialing 52
Standard Account Codes 61
Station Message 17
Station Speed Dial 52
System Administrator 72
System Hold 21
System Speed Dial 55
T
Timers 8, 70
Tones, Dial 8
Transferring Calls 23
U
Undeleting Messages 35
Using
account codes 61
defaults 13, 19, 38, 40
directories 62
do-not-disturb mode 38
feature buttons 58
group listen 29
headset 28
message button 31
mute button 29
off-hook voice announce 17
record-a-call 56
reminder messages 40
secondary extension buttons 59
speaker and microphone 29
voice mail messages 33
V
Voice Mail
administrator 7
messages 17
options 47
Voice Mail Messages 33
canceling unheard messages 37
sending messages 36
undeleting messages 35
Voice Processor 7
Volume Levels 44
W
Waiting Calls 20
What the Administrators Can Do for You 72
What You See and Hear 8
Working in Hunt Groups 68
Wrap-Up Timer 70
Z
Zones, Page 57