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Model 8560 Phone and Model 8660 IP Phone User Guide
Q8. Why can’t I program a Station Speed-Dial number to the button I want? It keeps say-
ing that the button is non-programmable.
A8. Your system administrator has programmed that button as a non-programmable but-
ton. Because you cannot override system programming from your phone, you must
choose another button.
Q9. Why can’t I use one of the features described in this guide?
A9. There are a few reasons why you might not be able to access the feature. Some possi-
ble reasons include:
• Your system software version may not support the feature. This guide covers
software versions 3.0 and later. (See page 9 for more information about software
compatibility.)
• Your system administrator may not have enabled the feature for your phone.
• Your system administrator may have programmed your phone to block the fea-
ture.
Q10. What do I do if my IP Phone loses audio?
A10. Loss of audio on an IP Phone may indicate a firewall conflict. Contact your system
administrator to resolve this issue.
Q11. If I need further assistance, how do I get technical support?
A11. First, contact your system administrator if you have a question that is not covered in
this user guide. If you need further assistance, contact your local authorized Inter-Tel
dealer. All Inter-Tel sales, service, and support are handled at the local level.