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LEARNING MORE
Axxess
®
Model 8560 Phone and Model 8660 IP Phone User Guide
FREQUENTLY ASKED QUESTIONS (FAQS)
This section includes some of the most frequently asked questions. If you have prob-
lems with your phone or voice mailbox, refer to this section before you contact your
system administrator or your local Inter-Tel dealer.
Q1. How do I program System Speed-Dial numbers?
A1. Only your system administrator can program System Speed-Dial numbers. You can,
however, program up to ten Station Speed-Dial numbers (see page 56).
Q2. How do I change the time and date on my phone?
A2. Only your system administrator can change the time and date. Please contact your
system administrator if you notice that the date and time are incorrect.
Q3. How can I retrieve messages if I don’t know the password for my voice mail?
A3. Try using your extension number, which is your default password. Or, maybe you
don’t have a password, in which case pressing is all you need to do. If these
options don’t work, contact your system administrator, who can change or erase the
password for you. You can then retrieve your messages and reset the password, if
desired (see page 51).
Q4. Why can’t I retrieve deleted messages?
A4. Voice mail may have erased your message. After a programmed amount of time has
lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see
page 39). If you attempted to undelete a voice mail within this time frame but you
were still unsuccessful, your voice mail system may not have sufficient space pro-
grammed to store deleted messages. Or, your telephone system may not be using a
software version that supports this feature (the “undelete” feature is supported by soft-
ware versions 5.3 and later). Contact your system administrator to determine if this
feature is available.
Q5. How can I set the number of rings that are allowed before the call is sent to voice
mail?
A5. Only your system administrator can change the number of rings that are allowed
before the call is forwarded to voice mail.
Q6. How can I change the name displayed on my phone?
A6. Only your system administrator can change the user names assigned to extensions.
Q7. How do I scroll the display screen?
A7. Press (the low end of the Volume button) to scroll down or (the high end of the
Volume button) to scroll up. Or, you can use the PREVIOUS or NEXT menu buttons.
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