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PRI – GSM Multi-Cell Gateway
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There are several common problems and solution we have collected to share with you as follow:
Q.: Im trying to connect to the MultiCell via LAN, with the PRI Management application,
but I keep getting the error message. How to resolve?
A.: Unhook the COM cable from the MultiCell and reboot it. If reboot is unwanted, connect to the
MultiCell via COM cable with PRI Management application, go to the System screen and perform
actions, described there:
1. Press . The System window will open.
2. Press
.
The system is set for TCP/IP communication between the auxiliary computer and the
Multi-Cell unit.
Disconnect from the COM connection and try connecting via LAN again; If the problem
persists, contact our support.
Q.: Ive made some calls, with the handset, the MultiCell worked perfectly, but
now,as I connect the MultiCell to my PBX the calls are not going through. How to
resolve?
A.: Check, that youve disabled the test mode, after the calls youve made calls with the handset.
When you enter the handset mode, by pressing Login the MultiCell goes into the test mode. This
means that the communication on the ISDN line is disabled and the only open voice channel is set for
the handset.
Q.: Can I use the handset to make calls directly from the Multi-Cell PRI Gateway? For
example refill the account of my SIM cards.
A.: Its doable, but be advised, that all of the ongoing calls will be disconnected, the second you login
to the handset mode. And all of the incoming calls will be rejected, until you logout from the handset
mode.