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20 Technical Services: 800-283-5936
Cause: If you’ve verified that the hardware, Public Switched Telephone Network (PSTN) lines, and service
connections are working, dropped calls might be caused by a faulty phone line in your rollover sequence. In these
cases, the base unit does not actually drop the call, but rather the call terminates automatically when passed to the
malfunctioning phone line.
Solution: Ask your phone service provider to fix the faulty line or to position it at the end of your rollover pattern.
Incoming calls will be less likely to reach the last phone line in the sequence.
Issue 8: Low Call Volume
Problem: “External callers are having difficulty hearing internal callers.”
Cause: The analog telephony adapter (ATA) needs to be adjusted.
Solution: In the Response Point Administrator, click the D-Link or Quanta button, and navigate to the Web page
that offers supports for the ATA. From this page, you can adjust the appropriate settings of the adapter until the call
volume is audible to external callers.
Issue 9: Speech Misrecognition
Problem: “The speech recognition system scrambles hard-to-pronounce user names.”
Cause: The text-to-speech (TTS) engine converts the text stored in the Response Point Administrator into artificial
speech.
Solution: Because the speech recognition system supplies the auto attendant with the TTS pronunciations of the
names that you enter in the User Properties dialog box, ask users to carefully articulate the correct pronunciation of
their names when using the Record Audio Using a Phone dialog box, or to type a phonetic spelling of their names
in the Nickname box. For example, for the user “Rebecca Laszlo”, type “Rebecca Lazlow” in this field. The system
will then use the actual recording of the name in the user’s own voice or will pronounce the name according to the
phonetically spelled entry.
Issue 10: Unlit Message Waiting Indicator (MWI)
Problem: “The MWI on the phone doesn’t light up when callers leave voice messages for the specified user.”
Cause: The MWI only illuminates when callers leave voice messages for the primary user assigned to a phone.
Solution: Users that you assign to a particular phone are listed on the Who will receive calls on this phone page in
the Configure Phone Wizard. Response Point recognizes the first user in the list as the primary user of that phone.
To ensure that the MWI lights up when voice messages arrive for a specified user, move that user to the top of the
list with the Move User Up button, making him the primary user.