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Cisco CallManager System Guide
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Chapter 40 Cisco IP Phones
Phone Features
Call Pickup
Cisco CallManager provides the following types of call pickup:
• Call pickup—Allows you to answer another ringing phone in your designated
call pickup group.
• Group call pickup—Allows you to answer incoming calls in another pickup
group.
• Other group call pickup—Allows you to answer incoming calls in a pickup
group that is associated with your own group.
All three types of call pickup can operate automatically or manually. If the service
parameter, AutoCallPickupEnabled, is enabled, the Cisco CallManager
automatically connects you to the incoming call after you press one of the
following softkeys on the phone:
• Pickup—For call pickup (calls in your own pickup group)
• GPickup—For group call pickup (calls in another pickup group)
• OPickup—For other group call pickup (calls in a pickup group that is associated
with your own pickup group)
After the call pickup feature is automated, you need to use only one keystroke for
a call connection except for group call pickup. You dial the DN of that other
pickup group after you press the GPickup softkey on the phone.
Note CTI applications supports monitoring the party whose call is picked up. CTI
applications does not support monitoring the pickup requester or the destination
of the call that is picked up. Hence, Cisco IPMA does not support auto call pickup
(one-touch call pickup).
You configure the call pickup feature when you are configuring phone features in
Cisco CallManager.
When adding a line, you can indicate the call pickup group. The call pickup group
indicates a number that can be dialed to answer calls to this directory number (in
the specified partition). For more information about call pickup, refer to the “Call
Pickup” section on page 31-1 and the “Pickup Group Configuration” chapter of
the Cisco CallManager Administration Guide.