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Chapter 40 Cisco IP Phones
Softkey Templates
40-22
Cisco CallManager System Guide
OL-7135-01
• Unselected softkeys—Lists softkeys that are associated with a call state. This
field lists the unselected, optional softkeys when the call state is highlighted.
The softkeys that are listed in this field get added to the chosen softkeys field
by using the right arrows. You can add the Undefined softkey more than once
in the chosen softkey list. Choosing Undefined results in a blank softkey on
the Cisco IP Phone.
• Selected softkeys—Lists softkeys that are associated with the chosen call
state. This field lists the chosen softkeys when the call state is highlighted.
The maximum number of softkeys in this field cannot exceed 16. See
Figure 40-1 for a sample softkey layout.
Note Cisco recommends that a softkey remain in the same position for each call state.
This provides the user with consistency and ease of use; for example, the More
softkey always appears in the fourth softkey position from the left for each call
state.
Table 40-4 Call States
Call State Description
Connected Displays when call is connected
Connected
Conference
Consultation call for conference in connected call state
Connected Transfer Consultation call for transfer in connected call state
Digits After First Off-hook call state after user enters the first digit
Off Hook Dial tone presented to phone
Off Hook With
Feature
Off-hook call state for transfer or conference
consultation call
On Hold Call on hold
On Hook Displays when no call exists for that phone
Remote In Use Another device that shares the same line uses call.
Ring In Call received and ringing
Ring Out Call initiated and the destination ringing