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Response 15+ - Edition 5 – 26th October ’00
19
General information
Guarantee
Your Response 15 Plus is guaranteed for
a period of 12 months from the date of
purchase.
Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT’s or its agent’s discretion the
option to replace the Response 15 Plus,
or any component thereof, (other than
batteries), which is identified as faulty or
below standard, or as a result of inferior
workmanship or materials.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12 month
guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or any
attempt at adjustment or repair other
than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the
product, prior to returning your product,
please read the Help section beginning
on page 16.
In the unlikely event of a defect occurring,
please return the product, with the
receipt, to the place of purchase.
Outside of the 12 month guarantee period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone network.
We recommend that you contact BT’s
approved repair agent, TecLogic on
01672 564444 or a local qualified repairer.
If you have to return your
Response 15 Plus
Pack the unit securely, preferably in the
original packaging. All parts must be
returned including the mains power
adaptor. We cannot take responsibility
for goods damaged in transit.