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Response 15+ - Edition 5 – 26th October ’00
16
Help
If you have any problems using your Response 15 Plus, this section
gives you the most common solutions
Call counter does not light up
Check that your Response 15 Plus is
correctly connected to the mains and
that the power cable is inserted correctly
into the back of your Response 15 Plus.
If you have inserted the back-up battery
before connecting to the mains power you
will need to reset your Response 15 Plus.
No dial tone on the telephone
Is the telephone cord plugged into the
back of the Response 15 Plus unit?
Is the Response 15 Plus cord plugged
into the wall socket?
Response 15 Plus’ display is flashing
continuously
This indicates an error. Press any button
on your answering machine. Flashing
should stop and the answering machine
should reset to its settings on first ‘power
up’. Unplug the line cord and power cord.
Wait 5 minutes and then replug.
Response 15 Plus’ battery low indicator
is on
The back-up battery is either low in power,
missing or incorrectly installed. Open the
battery compartment which is located on
the underside of the unit. If the battery
is correctly in place, try replacing it with
a new 9V alkaline battery. When
operating at normal power the battery
light remains off.
You experience a power cut
If a working battery is installed inside
your answering machine, its settings
and messages should be saved until
power resumes. It will not be able to
record any new messages, however.
You cannot hear messages or
incoming calls
Your Response 15 Plus’ volume may be
set too low. Adjust the volume by
pressing
+
on the volume control.
Buzzing noise on answer machine
Your answering machine is too close to
a radio, TV, computer, cordless or mobile
telephone, causing interference. Move it
another metre away.
Incoming message does not record
Make sure your Response 15 Plus is set
to answer-on mode and that the memory
is not full. When the memory is full, the
display will flash F.
You cannot access remotely
Make sure that the telephone you are
using to access your Response 15 Plus
has a TouchTone
TM
keypad.
When entering your code, make sure
you allow enough time, at least 2
seconds, between digits for your
Response 15 Plus to recognise each one.