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General information
Guarantee
Your BT On-Air 1800 is guaranteed for a
period of 12 months from the date of purchase.
Subject to the terms listed below the
guarantee will provide for the repair of, or at
BT’s or its agent’s discretion the option to
replace the BT On-Air 1800, or any component
thereof, (other than batteries), which is
identified as faulty or below standard, or as a
result of inferior workmanship or materials.
Products over 28 days old from the date of
purchase may be replaced with a refurbished
product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects
that occur within the 12 month guarantee
period. Note that the guarantee for the
CD-ROM is 3 months.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent
as instructed.
• This guarantee does not cover any faults
or defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12-month guarantee period:
If you experience a problem with your product
you should contact the Helpline on 0845
300 0156. Calls are charged at local call rates.
If the problem is not remedied, you will be
advised to return your product to the Helpline.
Outside the 12-month guarantee period:
If your product needs repair after the
guarantee period has ended, the repair must
meet the approval requirements for connection
to the telephone network. We recommend that
you call the Helpline on 0845 300 0156 and ask
for details of our recommended repair agents.
If you have to return your product
If the Helpline are unable to remedy your
problem they will ask you to return the
product. Pack the base station and handset
securely, preferably in the original packaging.
All parts must be returned, including line
cords, power supplies and original batteries.
(Please note that we can not take responsibility
for goods damaged in transit). Use the self
adhesive Freepost label to post your product.
If you have lost the label please call the
Helpline for instructions.
Technical information
How many handsets can you have?
All items of telephone equipment have a
Ringer Equivalence Number (REN) which is
used to calculate the number of items that may
be connected to any one telephone line.
The BT On-Air 1800 (with up to 6 handsets)
has a total REN of 1. Any other instrument or
USB unit provided by BT may be assumed to
have a REN of 1 unless stated otherwise.
Important
Keep proof of posting.
Make sure the Post Office give you proof
of posting.