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BT accepts no responsibility for
damage caused to your Diverse 2010
handset by the use of non-approved
batteries.
No display appears
Is the handset switched on? The
battery may be flat or dead. Recharge or
replace the battery.
No dial tone
Is the telephone line cord plugged into
the phone socket and the base station?
If other handsets are registered on the
base, the outside line may already be in
use. Wait until the call is finished and
try again.
The symbol is flashing or you
cannot link up with the base station
Is the handset registered with the base
station? To register the handset, see
page 26. Is the power cable connected at
the base and the power switched on at
the wall socket?
If you press the PHONE button whilst
is flashing, you will hear four short
beeps from the handset.
If you are still experiencing difficulty,
please call the Diverse Helpline on
0345 908070.
Please note:
If you go out of range of a base station for
a long time while your handset is switched
ON, it may take more than 20 minutes to
‘find’ the base station again when you
come back within range. However, by
simply switching the handset OFF for a
moment, and then ON again, it will find
the base station within a few seconds.
Recommended batteries should have a
power rating of 600m Ah 1.2V. Batteries
are available from the Diverse Helpline
0345 908070 and your local BT shop.
The base station or handset does
not ring
The ringer volume may be set too low,
or switched off at the base station. To
adjust the ringer volume at the handset
or base station, see pages 17 or 18
respectively.
Is the telephone line cord connected
correctly? See page 6.
Can’t get through, even though a
dialling tone can be heard
You may be set to the wrong signalling
method. To change between TONE and
PULSE dialling, see ‘Additional
features’, page 15.
When connected to a
switchboard
You can’t get a connection or you get
the wrong connection after speed
dialling
Have you entered a pause after the
access code? See page 24.
Check you have selected the correct
dialling mode. See page 15.
Handset beeps
Are the handset batteries low? You will
hear a beep every 30 seconds.
If is flashing?
You will hear four short beeps when you
press the PHONE button. Check you are
still in range of your base station.
Buzzing noise on my
Radio/TV/Answering Machine/PC
Diverse is too close and is causing
interference. Move it further away.