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Telephone problems Possible cause Solution
• Base unit rings too loudly / softly.
Base unit setting is too High or Low. Set the ringer setting accordingly.
• Base unit does not ring but
lights show on base unit.
Telephone is not connected to the
telephone line.
The base ringer is set to off.
Line fault or faulty socket.
Plug the telephone into the telephone
socket.
Set the base ringer settings to a
higher volume.
Try the telephone on another socket
or another line. If the telephone
works, contact BT or your telephone
network operator for repairs to the
line or socket.
• Neither base or handset ring,
but lights show on base and
handset.
The ringer volumes on both the
handset and base unit could be set to
minimum.
Check the REN (see page 34). If you
connect too many telephones or
devices to your line, they may not all
operate correctly.
If your telephone is connected to an
extension socket, it may have been
connected incorrectly.
Increase the ringer volume on the
base unit and handset.
If the REN exceeds 4, disconnect one
or more telephones or devices.
Check with your telephone engineer
that the extension socket has been
installed correctly.
• Callers are faint.
• Interference.
• Buzzing.
• Whooshing.
• Echoing.
• Tinniness.
The base unit telescopic aerial is not
extended as high as possible.
You are moving out of range.
Radio channel interference.
Radio channel interference.
The base unit or the handset are too
close to electrical equipment or metal
obstructions.
Extend the base unit telescopic aerial
as far as possible.
Move closer to the base unit.
Press the
CHANNEL button on the
handset, to select a clearer channel.
Press the
CHANNEL button on the
handset, to select a clearer channel.
Relocate the base unit or move
around with the handset until
reception improves.
• Handset does not ring, but IN USE
light show on handset.
The handset ringer may be set to its
minimum setting.
Increase the handset ringer volume.
HELP