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Guarantee and service
The Big Button Combo is guaranteed for 12 months from
the date of purchase shown on your sales receipt. The
Guarantee does not cover damage by misuse or
negligence, or by excessive voltages - for example, faults
on the telephone line, or lightning.
Please keep your sales (till) receipt — this is your
guarantee. You should also keep the original packaging
material.
While the
unit is under
Guarantee
1 Disconnect the base unit from the telephone line and the
mains electricity supply.
2 Pack up all parts of your Big Button Combo, using the
original packaging. Remember to include the mains
adapter.
3 Return the unit to the shop where you bought it, making
sure you take your sales receipt.
4 In the unlikely event that you need to return your Big Button
Combo to our Repair Centre while it is under Guarantee,
please send your sales receipt with it. There will be a
handling charge for repair under Guarantee.
Repair after
the Guarantee
has expired
If the unit is no longer under Guarantee, first follow steps 1
and 2 as for repair under Guarantee. Then …
3 Call our Service Department on 01325 304 473 and ask
for a quotation of the repair charge and details of where
to send your Big Button Combo for repair.
4 Return your Big Button Combo to the address given by
the Service Department, making sure you include your
name and address, and a cheque or postal order for the
value of the repair charge.
This does not affect your statutory rights.
Binatone Help Line: 0845 345 9677