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This is caused by interference. Disconnect the mains power
lead from the back of the base telephone, then wait for 30
seconds before reconnecting it.
You may be going out of range of the base telephone.
Move closer, or your call may be cut off.
Check the Battery Level symbol on the display. If it is low,
recharge the batteries.
You need to subscribe to the Caller Display feature from
BT or your service provider.
The caller may have withheld their number by dialling 141.
Or they may be calling from a network that does not
transmit the Caller’s number (for example, it may be an
international call).
Make sure you’re holding the handset earpiece correctly
over your ear.
Adjust the volume as decribed on pages 13 (base
telephone) and 17 (cordless handset).
Check your cordless handset’s display - if the antenna
symbol is flashing, make sure the mains power lead is
plugged into the back of the base telephone, and the
adapter is plugged into the mains socket with the power
switched on.
If the antenna symbol is still flashing. try re-registering
the handset, as described on page 28.
If you have more than one handset registered to your base
telephone, check that another handset isn’t already in use
on a call.
Multi-handset use
Make sure the other handset is within range of the base
telephone, and is not busy on a call.
Make sure you are keying in the correct number (1 to
5) for the other handset.
“When I press
the TALK or
SPEAKERPHONE
button, I hear a
strange loud
noise.”
“I hear ‘beeps’
from my
cordless
handset while
I’m on a call.”
“The Caller
Display feature
isn’t working.”
“The volume in
the earpiece is
low when I’m
on a call.”
“I keep trying to
make a call, but
I hear Busy tone
and the IN USE
light on the
base unit does
not come on.”
“I can’t transfer
a call.”
Troubleshooting