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63
Axxess
®
Model 8600 Phone User Guide – Axxess IP Mode
FREQUENTLY ASKED QUESTIONS (FAQS)
This section includes some of the most frequently asked questions. If you have prob-
lems with your phone or voice mailbox, refer to this section before you contact your
system administrator or your local Inter-Tel dealer.
Q1. How do I program System Speed-Dial numbers?
A1. Only your system administrator can program System Speed-Dial numbers. You can,
however, program up to ten Station Speed-Dial numbers (see page 44).
Q2. Why can’t I make and receive calls using the speakerphone?
A2. Although the phone has an external speaker, it does not have an external microphone.
Therefore you must use the handset to communicate with another party when you
make and receive calls.
Q3. How can I retrieve messages if I do not know the password for my voice mail?
A3. Try using your extension number, which is your default password. Or, maybe you do
not have a password, in which case pressing is all you need to do. If these options
don’t work, contact your system administrator, who can change or erase the password
for you. You can then retrieve your messages and reset the password, if desired (see
page 39).
Q4. Why can’t I retrieve deleted messages?
A4. Voice mail may have erased your message. After a programmed amount of time has
lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see
page 30). If you attempted to undelete a voice mail message within this time frame
but you were still unsuccessful, your voice mail system may not have sufficient space
programmed to store deleted messages.
Q5. How can I set the number of rings that are allowed before the call is sent to voice
mail?
A5. Only your system administrator can change the number of rings.
Q6. Why can’t I hear dial tone when I pick up my handset?
A6. Your phone may be in headset mode. While on-hook, enter the Headset Off feature
code ( ) or the Headset On/Off feature code ( ).
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Hawk.book Page 63 Wednesday, November 5, 2003 1:05 PM