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Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For
Customer Service, visit our website at www.telephones.att.com or call
1 (800) 222-�111. In Canada, dial 1 (866) 288-4268.
I cannot pair my
cell phone to the
telephone base.
• Make sure the Bluetooth function of your cellular phone
is turned on. See your cell phone user's manual for
more information.
• Remove the AT&T DECT 6.0 from your cell phone's
handsfree device history list (see you cell phone user's
manual for more information).
• Carefully follow the pairing instructions on page 19,
making sure that your cell phone is not connected to
any other Bluetooth device(s).
• Turn off your cell phone, then turn it on again.
• Reset the telephone base. Unplug the unit’s electrical
power. Wait for approximately 15 seconds, then plug it
back in. Repeat the above suggestions.
I cannot
connect my cell
phone with the
telephone base.
• Make sure that the Bluetooth function of your cell
phone is turned on. See your cell phone user's manual
for more information.
• Make sure that your Bluetooth cell phone is not
connected to any other Bluetooth device(s).
• Turn off your cell phone, then turn it on again.
• For some cell phones, you must authorize the AT&T
DECT 6.0 device in your cell phone's Bluetooth
feature. See your cell phone user's manual for more
information.
• If the telephone base does not connect to your paired
cellular phone automatically, you may need to connect
to that device manually, refer to page 20 for details.
• If the cellular phone does not connect to the telephone
base after trying manual connection, delete AT&T DECT
6.0 from the paired device list in your cellular phone,
then start again with the pairing procedures (page 19).
Appendix I
85