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Appendix
Troubleshooting
If the caller’s voice is very soft, the system may stop recording and
disconnect the call.
Difficulty hearing messages.
Press pVOLUME or /EQUALIZER to increase the telephone speaker volume.
System does not answer after the correct number of rings.
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Make sure that the answering system is on. ANS ON light on the
telephone should be on.
• If toll saver is activated, the number of rings changes to two or four when
you have new messages stored (page 36).
• If the memory is full or the system is off, the system will answer after
10 rings.
In some cases, the answering system is affected by the ringing system used
by your telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with answering
systems.
System does not respond to remote commands.
• Make sure to enter your remote access code correctly (page 37
).
• Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over before
entering the code.
• There may be interference on the phone line you are using. Press dialing
keys firmly.
System does not record messages.
• Make sure the answering system is on.
ANS ON light on the telephone
should be on.
• Make sure the memory of the answering system is not full.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your fax
machine documentation for information on compatibility with answering
systems.
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