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Issue 1 March 1996 37
Timer (Display Feature) 0
The Timer feature allows you to keep track of a call with a timer on the display.
To start or stop the timer, do the following:
1. Do one of the following:
a. Press , and then press Timer.
b. Press .
■ The timer either starts or stops.
Transfer 0
The Transfer feature allows you to transfer calls from your voice terminal to a
coworker or to a hotel guest. You cannot transfer a call from the attendant to a
coworker or hotel guest.
!
SECURITY ALERT:
Social Engineering — “Social Engineering” is a con game that hackers
frequently use. It is sometimes referred to as “Operator Deceit.” The success
of this con requires gullibility or laxity on the part of the operator or employee,
of which the hacker takes full advantage. For example, hackers call an
employee, claim to have the wrong extension number, and ask to be
transferred back to the operator. To the operator, the call appears to be an
internal call. The hacker then asks for an outside line. Often, because
operators are not trained about toll fraud, they will connect the hacker to an
outside line. Another example of social engineering is when a hacker calls the
operator and pretends to be a telephone maintenance repair person. They
make statements such as: “This is AT&T testing your lines. Please transfer
me to 900 or 9#,” or “I need to verify your DID number range.” An untrained
operator may provide the requested transfer or information, giving the hacker
more ammunition with which to crack your system.
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