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Calling Basics
If You want to . . .
Use…
Put a call on hold without hanging up
Hold
Put a call on hold so you can return to it
Park
later, or so it can be picked up from any
extension
Know if someone is calling when you are on
Call Waiting
a call
Include yourself and two others on the same
Conference
call
Transfer a call
Transfer
Enter an account code before or during a
Account Code Entry
call
Program codes to quickly dial number you
Personal Speed Dial
call often
Quickly dial numbers programmed by your
System Speed Dial
company
Automatically redial the last number you
Last Number Dial
called
Automatically connect to a busy extension or
Callback
outside line when it’s free
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