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Total Access 600 Series System Manual Customer Service, Product Support Information, and Training
61200624L1-1B © 2004 ADTRAN, Inc. 11
Post-Sale Support
Your reseller should serve as the first point of contact for support. If additional support is needed, the ADTRAN
Support web site provides a variety of support services such as a searchable knowledge base, updated firmware
releases, latest product documentation, service request ticket generation and trouble-shooting tools. All of this, and
more, is available at:
When needed, further post-sales assistance is available by calling our Technical Support Center. Please have your unit
serial number available when you call.
Installation and Maintenance Support
The ADTRAN Custom Extended Services (ACES) program offers multiple types and levels of installation and
maintenance services which allow you to choose the kind of assistance you need. This support is available at:
For questions, call the ACES Help Desk.
Training
The Enterprise Network (EN) Technical Training Department offers training on our most popular products. These
courses include overviews on product features and functions while covering applications of ADTRAN's product
lines. ADTRAN provides a variety of training options, including customized training and courses taught at our
facilities or at your site. For more information about training, please contact your Territory Manager or the Enterprise
Training Coordinator.
http://support.adtran.com
Technical Support (888) 4ADTRAN
http://www.adtran.com/aces
ACES Help Desk (888) 874-ACES (2237)
Training Phone (800) 615-1176, ext. 7500
Training Fax (256) 963-6700
Training Email training@adtran.com