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Actiontec VoSKY Call Center User Manual
For Advanced Procedures, the Line Port must be set up and the
corresponding feature must be enabled in the Conguration
screen.
Basic Procedures
Advanced Procedures
Action Instruction
Make a Skype Call
From Any Tele-
phone (Remote
Internet Calling)
1. Pick up the telephone’s receiver.
2. Dial Call Center’s phone number.
3. Wait for the telephone to ring x times
(“x” being the number of rings set in Call
Center’s Conguration tab).
4. A Call Center or Answering Machine
greeting is heard. Enter the three-digit
pass word.
5. A welcome greeting is heard. Enter the
contact’s assigned speed-dial number.
Make Skype Con-
ference call
1. Pick up the telephone’s receiver.
2. Dial Call Center’s phone number.
3. Wait for the telephone to ring x times (“x”
being the number of rings set in Call
Center’s Conguration tab).
4. A Call Center or Answering Machine greet-
ing is heard. Enter the three-digit pass
word.
5. A welcome greeting is heard. Enter the
contact’s assigned SkypeOut speed-dial
number. If the SkypeOut contact does not
have a speed-dial number, dial the number
using the following format:
00+Country Code+Area Code+Local
Phone Number