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Actiontec VoSKY Call Center User Manual
Quick Reference Tables
Consult these tables (Basic or Advanced) for quick reference.
Basic Procedures
Action Instruction
Make a Skype
Call
1. Pick up the telephone’s receiver.
2. Make sure IPW is in Internet Call mode
(indicated by the Internet Call light illumi
nating). If not, press the “#” key twice.
3. Wait for the IPW dial tone.
4. Dial the Skype contact’s speed-dial
number.
Make a SkypeOut
Call
1. Pick up the telephone’s receiver.
2. Make sure Call Center is in Internet Call
mode (indicated by the Internet Call light
illuminating). If not, press the “#” key
twice.
3. Wait for the Call Center greeting
4. Dial the SkypeOut contact’s assigned
speed-dial number. If the SkypeOut con-
tact does not have a speed-dial num-
ber, dial the number using the follow-
ing format: 00+Country Code+Area
Code+Local Phone Number
Make Skype Con-
ference call
1. Pick up the telephone receiver and make
sure Call Center is in Internet Call mode.
2. Dial the 1st one’s speed-dial number of
the parties being called.
3. Press “*” key on the telephone keypad
and dial the 2nd one’s speed-dial number.
4. Continue the operation to add all the
parties.
5. Press “#” key to begin the conference call.