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Actiontec VoSKY Call Center User Manual
Connecting Call Center
Hardware
3
This chapter explains how to physically connect Call Center to a
telephone and phone line. There are two basic ways to connect
Call Center: Single-Line or Dual-Line.
Caution: Make sure the Call Center is not connected to
the computer until instructed to do so by Call Center’s
installation program (see chapter 4, “Installing Call Center
Software”).
Single-Line Connection
When Call Center is in Single-Line mode, it can be used to make
or receive Internet (computer-to-computer) phone calls using
Skype only. It cannot make regular calls to regular (land-line or
mobile) telephones while in Single-Line mode. Also, features such
as Remote Internet Calling, Call Forwarding, Call Return, and
Computer Answering Machine will not be available.
To connect Call Center in Single-Line mode:
1. Get the phone cable from the telephone and insert one end in
the “Phone” port on the rear panel of Call Center.
2. Connect the other end of the phone cable to the telephone. The
components should be connected similarly to the gure below:
Call Center is connected in Single-Line mode. Next, go to chapter
4, “Installing Call Center Software.”