Filter
Top Products
31
Actiontec VoSKY Call Center User Manual
Using Call Center in Single-Line Mode
This section describes how to use Call Center in Single-Line mode.
When in Single-Line mode, Call Center can make and receive calls
from Internet contacts. Calls can also be made to regular telephone
numbers using the SkypeOut service. All calls must be conducted
using the telephone connected to Call Center.
Calling an Internet Contact
To call an Internet contact:
1. Pick up the telephone receiver. The Call Center greeting is heard.
2. Dial the speed-dial number of the party being called.
3. Wait for the party to answer the telephone.
Calling a Regular Telephone Using SkypeOut
To make a call to a regular telephone number while Call Center is in
Single-Line mode, SkypeOut service must be used. SkypeOut offers
low rates, and is especially useful for international calls. Go to www.
skype.com for more information about subscribing to SkypeOut.
1. Pick up the telephone receiver. The Call Center greeting is heard.
2. Dial the SkypeOut contact’s assigned speed-dial number.
Note: If the SkypeOut contact does not have a speed-
dial number, dial the number using the following format:
00+Country Code+Area Code+Local Phone Number.
3. Wait for the party to answer the telephone.
Receiving a Call
To receive a call:
1. The telephone connected to Call Center rings and Call Center’s
Internet Call light ashes.
2. Pick up the telephone receiver and begin a conversation.