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IN CASE OF DIFFICULTY
If you have difficulty operating your phone, the
suggestions below should solve the problem. If you
still have difficulty after trying these suggestions,
In the US call:
VTECH Communications at
1-800-595-9511
In Canada call:
VTech Electronics at
1-800-267-7377
THE PHONE DOESN'T WORK AT ALL.
• Make sure the power cord is plugged in.
• Make sure the telephone line cord is plugged
firmly into the base unit and the telephone wall
jack.
• Make sure the batteries are properly charged.
If the LOW BAT indicator is on, the battery
needs charging. If the LINE 1 and LINE 2
indicators do not light when you press LINE
buttons, you must charge the batteries.
• If you recently installed a new battery pack,
make sure it is installed correctly.
Follow the procedure:
1. Remove battery from handset.
2. Replace battery in handset.
3. Place the handset in the charge cradle. Wait
60 seconds.
Pick up the handset and press LINE 1.
NO DIAL TONE.
• First check all the suggestions above.
• If you still don't hear a dial tone, disconnect the
base unit from the telephone jack and connect
a different phone. If there is no dial tone on
that phone either, the problem is in your wiring
or local service. Call your local telephone
company.
YOU GET NOISE, STATIC, OR A WEAK SIGNAL
WHEN YOU'RE AWAY FROM THE BASE UNIT.
• You may be out of range. Either move close to
the base, or relocate the base unit.
• The layout of your home may be limiting the
range. Try moving the base unit to the second
or third floor.
THE HANDSET DOES NOT RING WHEN YOU
RECEIVE A CALL.
• Make sure you have the handset ringer
activated.
• Make sure the telephone line cord is plugged
firmly into the base unit and the telephone jack.
• Make sure the power cord is plugged in.
• You may be too far from the base unit.
• You may have too many extension phones on
your telephone line to allow all of them to ring.
Try unplugging some of the other phones.
YOUR CALLER FADES IN AND OUT.
You may be nearly out of range. Move closer, or
relocate the base.
YOU HEAR OTHER CALLS WHILE USING YOUR
PHONE.
• Replace the handset in the base cradle, wait a
few moments and try again.
• Disconnect your base unit from the telephone
jack, and plug in a regular telephone. If you
still hear other calls, the problem is probably in
your wiring or local service. Call your local
telephone company.
YOU HEAR NOISE IN THE HANDSET, AND
NONE OF THE KEYS OR BUTTONS WORK.
• Make sure the power cord is plugged in.
• Your base unit and handset may not be
operating on the same channel. Place the
handset in the cradle for a few moments to
reset the channel.
COMMON CURE FOR ELECTRONIC EQUIP-
MENT
Electronics, like people, can sometimes get
confused. If the unit does not seem to be respond-
ing normally, then try putting the handset in the
cradle to re-initialize the unit. If it still does not seem
to respond after doing this a few times, do the
following (in the order listed):
1. Disconnect the power to the base.
2. Disconnect (remove) the handset battery pack.
3. Remove the base unit battery pack, where
applicable.
4. Wait a few minutes.
5. Connect power to the base.
6. Install the handset battery pack.
7. Install the base unit battery pack, where
applicable.
8. Place the handset in the base unit cradle. If
the handset has not been recently charged,
allow 8 hours before use.