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TROUBLESHOOTING [ 73]
TROUBLESHOOTING
Symptom Suggestion
The Caller ID does not display. • The handset was picked up before the second ring.
• The call was placed through a switchboard.
• Call your local telephone company to verify your Caller ID service is current.
You cannot register the • Please make sure your batteries are charged at least 10 minutes
handset at the base. (see “Register the Handset” on page 65).
• Remove the base ID (see “Replacing the Base Setting” on page 30) and
register the handset to the base (see “Register the Handset” on page 65).
• Only 4 handsets can be registered to the base.
The handset doesn’t communicate • Remove the base ID (see “Replacing the Base Setting” on page 30) and
with the base or other handsets. register the handset to the base (see “Register the Handset” on page 65).
• Make sure that you have registered all handsets.
The handset or the base can’t join • Make sure that more than 3 handsets (or 2 handsets when the base is used for
the conversation. the conference) are not in use.
• When recording a conversation, the 2nd handset (or the base) cannot join
the conversation.
The answering system does not work. •Make sure the base unit is plugged in.
• Make sure that the answering system is turned On.
• Make sure that the message record time is not set to Announce only
(see page 55).
Messages are incomplete. • The incoming messages may be too long. Remind callers to leave a brief message.
• The memory may be full. Delete some or all of the saved messages.
After a power failure, the outgoing • Record your greeting again. The default message should remain.
message is deleted.
No sound on the base unit • Adjust the speaker volume on the base unit.
speaker during call monitoring • Make sure the call screen feature is set to On.
or message playback.
Cannot access remote call-in features • Make sure you are using the correct PIN number.
from another touch-tone phone. • Make sure that the touch-tone phone you’re using can transmit the tone
for at least two seconds. If it cannot, you may have to use another phone to
access your phone.
Time stamp cannot be heard. • Make sure you have set the time (see “Setting Day and Time” on page 29
or “Setting the Time” on page 54).
If you still have a problem. •Call our customer hotline at 1-800-297-1023.
DCT5285_UP304BH UP01304BA_1 5/23/03 3:10 PM Page 73