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TROUBLESHOOTING[ 72 ]
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom Suggestion
The charge LED won’t illuminate •Make sure the AC adapter is plugged into the base (or the charger
when the handset is placed in (for DCT5285-2 only)) and wall outlet.
the cradle. • Make sure the handset is properly seated in the cradle.
• Make sure the charging contacts on the handset and the base (or the charger
(for DCT5285-2 only)) are clean.
The audio sounds weak • Move the handset and/or base to a different location away from
and/or scratchy. metal objects or appliances and try again.
• Make sure that you are not too far from the base.
Can’t make or receive calls. • Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Remove the base ID (see “Replacing the Base Setting” on page 30) and
register the handset to the base (see “Register the Handset” on page 65).
• Make sure that you are not too far from the base.
• If an outside call is already established, you may not be able to make
another outside call.
Can’t make an internal call. • Make sure that the receiving handset is not already in use.
• Make sure that the handset or the base is in the standby mode.
• When a handset is recording a conversation, an intercom call from the base is not
available. Make sure a handset is not recording a conversation.
The handset or the base doesn’t ring • Charge the batteries in the handset for 17-20 hours by placing the handset on
or can’t receive an intercom call. the base or charging cradle.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal objects.
• Remove the base ID (see “Replacing the Base Setting” on page 30) and
register the handset to the base (see “Register the Handset” on page 65).
• If more than 4 handsets are in use, you may not be able to page.
“
Unavailable” appears in • Make sure that another handsets or the base is not in use, and try the phone again.
the display. • Make sure that you are not too far from the base.
Severe noise interference. • Keep the handset away from microwave ovens, computers, remote control toys,
wireless microphones, alarm systems, intercoms, room monitors, fluorescent lights,
and electrical appliances.
• Move to another location or turn off the source of interference.
DCT5285_UP304BH UP01304BA_1 5/23/03 3:10 PM Page 72