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Troubleshooting
Troubleshooting [78]
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The Caller ID does not display.
• The call was placed through a switchboard.
• Call your local telephone company to verify your Caller ID service is working properly or if there has
been a temporary service interruption.
You cannot register the
handset at the base.
• Charge the battery pack in the handset for 10 hours.
• Change the Digital Security Code (see page 14).
The handset does not
communicate with other
handsets.
• Change the Digital Security Code (see page 14).
• Make sure that you have registered all handsets.
An extra handset is not able to
join the conversation.
• Make sure there are not 2 handsets already using the conference feature.
• Make sure that another handset is not in privacy mode.
The Room Monitor feature does
not work.
• Make sure to place the handset(s) within the range of the base.
The answering machine does
not work.
• Make sure the base unit is plugged in.
• Make sure that the answering machine is turned on.
• Make sure that the message record time is not set to Announce only
(see page 60).
Messages are incomplete.
• The incoming messages may be too long. Remind callers to leave a brief message.
• The memory may be full. Delete some or all of the saved messages.
No sound on the base unit or
handset speaker during call
monitoring or message
playback.
• Adjust the speaker volume on the base unit or handset.
• Make sure the call screen feature is set to on.
Symptom Suggestion