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Setting System Parameters
Auto Attendant
2 Strata DK System Administrator Guide 5/00
Auto Attendant
The Auto Attendant feature tells the system where to direct incoming Auto Attendant
calls. The Strata DK built-in Auto Attendant is licensed by Dytel, Inc. under United
States Patent No. 4,975,941. Two announcements greet callers: The primary
announcement contains the company greeting, followed by a menu. The secondary
(optional) announcement, plays when the station or department called is not available.
It is then followed by a menu.
An Auto Attendant’s primary announcement may sound like this:
“Hello, you have reached Toshiba.
If you know the number of the party you are calling, please dial it now.
For operator assistance, dial 0 or please wait.
For Sales, dial 3.
For Marketing, dial 4.
And for Technical Support, dial 5.”
Here’s an example of an Auto Attendant's secondary announcement:
“The party is unavailable...
For operator assistance, dial 0 or wait for assistance.
For Sales, dial 3.
For Marketing, dial 4.
And for Technical Support, dial 5.”
Auto Attendant CO Line Assignments
CO lines can be assigned to be answered by the Auto Attendant in any of the three
system modes (Day, Day 2, and Night) by the system programmer. The
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button can be used to switch the CO lines to ring the Auto Attendant or to
ring stations that are preassigned in system programming.
The Auto Attendant can be configured (in system programming) to answer CO line
calls on a delayed basis (12 or 24 seconds) if the call is not answered at a ringing
station(s).