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System Overview
The SVMi-8 System
The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the
DCS, iDCS 500 and DCS 50si. It is designed to meet the demands of the sophisti-
cated voice mail user without sacrificing simplicity.
The SVMi-8 may act as an Auto Attendant system only, a Voice Mail System only or
both. Out of the box the SVMi-8 can handle 4 calls simultaneously. It can be easily
upgraded to handle up to 8 calls simultaneously.
No external line or power connections are necessary, these are accomplished
directly through the phone system.
At the time of this writing the memory capacity is about 100 hours, although as
time goes on, improvements in technology will allow for changes in storage time.
The SVMi-8's modular design allows it to be expanded to add voice ports as need-
ed. Only one SVMi-8 card can be installed in a system, do not use other voice mail
system in combination with the SVMI-8.
Auto Attendant
The SVMi-8 Auto Attendant works by automatically answering calls and playing a custom greeting to the caller along
with some dialing instructions. The caller may then press digits on the keypad to direct the call to the appropriate
person or department.
The SVMi-8 Auto Attendant replaces or works in conjunction with your system operator by answering calls with a
pre recorded greeting, and offering the caller several possible dialing options including dialing another extension
number, transferring to an operator, accessing pre recorded information or connecting to voice mail.
Voice Mail
Voice Mail provides a service if called stations are unavailable. Upon dialing an extension number, callers may be
routed directly to voice mail or transferred to the extension first. The call may be forwarded from the station accord-
ing to various conditions (busy, no answer or all the time).
Each mailbox will answer calls with a custom greeting in the mailbox owner’s own voice. The caller can then leave a
message.
The mailbox owner can access the mailbox from any location with a DTMF phone and retrieve the messages. Many
options are available to handle the message (see SVMi-8 user guide for more details).
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