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Audiotext Features
Audiotext You may use the SVMi-8 to supply recorded announcements or audiotext messages to callers. Audiotext
allows you to provide information only without giving the option to record a message. An example of this might be
directions or movie times. This full featured system allows multiple announcements to be played in sequence with
variable options depending on the caller or time of day.
Audiotext Librarian An Audiotex Librarian manages the announcements that together form its library. Its purpose is
to make sure that the announcements are not outdated and that the caller receives the appropriate announcement.
Automatic Announcement Delete Time sensitive Announcements can be automatically deleted from an audiotex
library. An Announcement retention time may be set from 1 to 999 days or 1 to 9999 plays. The days automatic
delete counter is reset to "0" days each time the Announcement plays. The plays automatic delete counter is not
reset; for example, if set to 225 plays, the SVMi-8 will delete the Announcement after the 225th play, regardless of
the days counter.
Announcement Replay Each Announcement can be configured with an easy replay digit. A caller may be offered the
option to replay an Announcement by pressing the replay digit. Replaying an Announcement does not affect the
automatic delete counters process.
VoiceForm Questionnaire ( Q & A) Features
This feature allows the SVMi-8 to be used to conduct surveys or collect a response to a pre-programmed question-
naire, answers are collated and may be placed in a specific mailbox(s), or the answers may be split into many differ-
ent mailboxes.
VoiceForm is an information collection and distribution facility, which allows an organization to gather specific infor-
mation efficiently. An organization creates a series of questions, called a script, designed to elicit specific responses
from a caller. One question with its response constitutes a Voice Query, and a complete set of questions is a
VoiceForm. The responses generated during a dialogue are collected into one or more messages and delivered to
designated transcription mailboxes. The SVMi-8 manages these messages in the same manner as any other voice
message. Designated recipients of these messages may review, save, and forward them with comments using the
complete range of voicemail features. Because VoiceForm Questionnaire is an integral part of the SVMi-8's' software,
callers engaged in a VoiceForm dialogue may be routed to any and all system resources.
Playback Header Prompt Each response recorded by a caller in a VoiceForm session can be prefaced by a playback
header prompt which links the response to the question. This feature helps in transcription of caller responses by
providing reference markers within the caller's total response. With playback headers, when a caller skips a question,
the transcriber does not lose his place within the composite VoiceForm message.
Multiple Response Destinations Caller responses during a VoiceForm session can be routed to multiple mailboxes.
Any part of a caller's response may be distributed among several mailboxes. For example, a VoiceForm session
might be designed to process customer orders. Portions of the caller's responses could be sent to an accounting
mailbox for credit approval while the rest of the responses are routed to a shipping department mailbox to expedite
the order.
Team Transcription SVMi-8 allows simultaneous multiple user access to VoiceForm messages in a Transcription
Mailbox. When multiple access occurs, SVMi-8 assigns the user the next new message so that there is no duplica-
tion of transcription.
Software Features
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