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SMT-i5243 User Guide _79
TROUBLESHOOTING
The following are examples of frequently occurring problems and solutions.
Please check the list of solutions before requesting repair services from the service
center.
Please call the service center if the problem is not resolved using the following
solutions.
Installation and Connection
Problems Solutions
The phone is not reset
after it is connected to the
power supply.
- Check if all of the cables are connected to the phone
correctly.
- Check if the power adapter meets the specifications.
(Please use the optional power adapter provided. If you
need to purchase a power adapter, please seek advice
from the store where you purchased the phone.)
- Disconnect the power adapter from the phone for about
10 seconds, then reconnect.
The phone’s functions do
not work after the phone
has been reset.
- If the message ‘IP conflict’ appears on the screen, it
means that your IP address is already being used (by a
phone or PC). Please contact the system administrator.
- If the message ‘ID conflict’ appears on the screen, it
means that your ID is already being used by another
phone. Please contact the system administrator.
When you pick up the
phone or press the
[Speaker] button, you
cannot hear the dial tone.
- Check if the power adapter and all of the cables are
connected to the phone correctly.
- Check if all of the network environments, such as the IP
address, are set up correctly. (Please refer to ‘SettingsÆ
Menu Æ 4. Network Information’ in this user manual.)
- Check if the IP address that has already been set up for
the connected computer is available by using the ‘ping’
command. If the IP address is already being used,
contact the system administrator to receive an available
IP address.