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GETTING STARTED
Using your new mailbox is as simple as following a few simple spoken
instructions. First time users should read this section as a tutorial. The first
things to should do are:
• Access your mailbox - You already know how to do this.
• Record a personal greeting.
• Change your access code.
• Record your name.
After you have completed the steps above your mailbox is set up and ready
to use.
LISTENING TO YOUR MESSAGES
If there are new messages in your mailbox your [VMMSG] key will be lit. Call
the SVM 400 by pressing this key, and when prompted enter your password.
Select [1] to listen to new messages or [3] to listen to saved messages.
1 To play / replay the message you just heard.
11 To play the previous message.
2 To save the message you just heard and listen to the next message.
3 To delete the message you just heard and listen to the next message.
4 To reply to the message. This will allow you to leave a message in mail-
box of the sender (if the sender has a mailbox on this system).
5 To return the call directly to the telephone number that left the message
(Caller ID service is needed to use this feature on an outside call).
6 To forward the message and saves a copy - See message forward
-
ing.
7 To rewind the message 5 seconds.
77 To change playback volume of the recording.
8 To pause or resume during message playback.
9 To fast forward the message 5 seconds.
99 To change playback speed of the recording.
0 To play help options.
00 To hear the time and date, and sender's information of the message
you just heard. Sender information is not available on outside calls.
# To move to the next message. Does not save or discard current mes-
sage.
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ACCESSING YOUR MAILBOX
Outside Callers
• Dial the phone number that will be answered by the SVM 400. The main
greeting will answer.
• At the main greeting dial [#] plus your mailbox number (mailbox num-
bers will usually match your extension number).
• Enter your personal mailbox password when prompted (the default
password is 0000).
Inside Callers
• Dial the SVM 400 Access Number or press the key assigned to ring
SVM 400 [VMMSG].
• Enter your personal mailbox password when prompted (the default
password is 0000).
Access your Mailbox From a Station Other Than Your Own
(or Checking a Mailbox Associated With a Different
Station)
• Press the [VMMSG] key or dial the SVM 400 group number. You will be
prompted to enter a password.
• Press [✱]. This will take you to the main auto attendant menu.
• Press [#] plus the mailbox number of your choice. You will be prompt-
ed to enter your passcode.
At this point the inside and outside callers follow the same instructions. You
will hear a message stating the number of messages left in your mailbox.
You will then hear the Mailbox Owner Main Menu with the following options:
1 Listen to New Messages - See Listening to your Message.
2 Record and Send Message - See Sending Messages.
3 Review Saved Messages - See Listening to your Message.
5 Personal Greetings - See Personal Greetings.
6 Mailbox Administration - See Mailbox Administration.
# Personal Services - See Personal Services.
✱
Return to Main Menu.
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