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TROUBLESHOOTING GUIDE
In case of difficulty, please check the following Troubleshooting Guide
before seeking service.
Problem Solution
No dial tone • Check installation:
— Is the base power cord connected to a working outlet?
— Is LINE 1/LINE 2 light on?
— Is the telephone line cord connected to the base unit and
the wall jack?
— Is a headset connected to the handset? The handset
receiver and microphone are temporarily disabled when
you connect the headset
• Disconnect the base from the wall jack and connect another
phone to the same jack. If there is no dial tone in the second
phone, the problem might be your wiring or local service.
• Is the handset out of the base unit’s range?Move closer to the
base unit.
• Make sure the battery is properly charged (12 hours).
• Is the battery pack installed correctly?
• If the phone still does not work, disconnect the power cord
and remove the battery pack. Then reconnect the power cord
and reinstall the battery pack. Place handset in the base for
10 seconds to allow it to reinitialize.
• Make sure RING/PWR switch on the handset is turned on.
• Make sure the base plate is attached properly.
Dial tone is OK, but • Make sure the T/P switch on the base is set
can’t dial out correctly.
Handset does not ring • Make sure the RING/PWR switch on the handset is turned to
ON (the far left position).
• You may have too many extension phones on your line. Try
unplugging some phones.
• See solutions for “No dial tone.”
Cannot hear phone • Set the volume control on side of handset to HI.
conversation
You experience static, • Change channels.
noise, or fading in • Is handset out of range? Move closer to the base.
and out • Does the base need to be relocated?
• Charge handset battery.
• Make sure base is not plugged into an outlet with another
household appliance.