Polycom IP 500 Telephone User Manual


 
14
Multiple Call Appearances
Each line congured on the telephone can
have two call appearances. This is useful if
there is an active call and an incoming call
arrives on the same line. In the example
shown, extension 9301 is in an outbound
call with 9304. The second diagram shows
an incoming call from extension 9305. Soft
key labels are updated on the display to en-
able the user to:
1. Answer this incoming call, the rst
call is automatically placed on Hold.
2. Reject the second incoming call.
3. Forward the incoming call to another
extension.
Answering the incoming call places the
original on Hold and refreshes the soft key
labels as indicated (last illustration).
A user can also place another outbound call
on the same rst line. Press Hold during the
rst call and press NewCall to obtain dial
tone for a second call.
Hold
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Messages
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Directories
Services
Call Lists
Conference
Transfe
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Redial
Hold
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Messages
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Directories
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Hold
Del
Se
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1 3
DEF
5
JKL
4
GHI
6
MNO
8
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*
#
2
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Hold
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Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
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6
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9
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Directories
Services
Call Lists
Conference
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Redial
Shared Lines
The telephone supports shared lines
*
.
A shared line is indicated by a different
line icon. In the diagram, the rst line is
private and the second line is shared. If two
telephones share a line, an incoming call
to that number will cause both telephones
to ring. The call can be answered on either
telephone but not both.
If a shared line is in use on one of the tele-
phones, it cannot be used on the other one.
The shared line icon changes to a moving
icon when the line is in use remotely.
Calls on shared lines can be transferred, put
on hold, or added to a conference.
*
Shared lines are an optional feature congured on the server
and may not be supported on your particular system. Contact
your System Administrator to nd out.
Hold
Del
Se
l
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
Hold
De
l
Se
l
Menu
Messages
Do Not Distur
b
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfe
r
Redial