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User Guide Polycom CX200 Desktop Phone
3 - 2
Power and Startup
Controls, Making and Receiving Calls
Symptom Problem Corrective Action
There are power issues. The Polycom CX200 desktop
phone has no power.
Do one of the following steps:
• Verify that no lights appear on the unit
when it is powered up.
• Verify that the USB port provides
power.
• Try the phone in another USB port
where the power is known to be
working.
The handset appears to be fine,
but there is no interaction
between the handset and the
Microsoft Office Communicator
2007 client.
There may be problems with
your Microsoft Office
Communicator 2007 client
software or with the Microsoft
Office Communications Server
2007 software.
Contact your system administrator to
ensure your account is configured
properly and that your Microsoft Office
Communicator 2007 client software and
the Microsoft Office Communications
Server 2007 software are properly
installed and configured.
Symptom Problem Corrective Action
The Polycom CX200 keys do not
provide call control as described
in this guide.
Your Microsoft Office
Communicator 2007 client or
your Microsoft Office
Communication Server 2007
account may not be configured
correctly.
Contact your system administrator to
ensure your account is configured in
Enterprise Voice mode.
Your computer’s USB port may
not be operating correctly.
Do the following steps:
• Plug your Polycom CX200 desktop
phone into a different USB port on
your computer.
• Unplug your Polycom CX200 desktop
phone, reboot your computer and plug
the Polycom CX 200 desktop phone
into a different port.