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3
Using the Basic Features of Your
SoundPoint IP
®
560 Phone
Your SoundPoint IP 560 phone is designed to be used like a regular phone on
a public switched telephone network (PSTN). You call place calls, transfer a
call to someone else, or conduct a conference call.
At most one active call may be in progress on your phone at any time. The
active call is the one that has audio associated with it. There may be multiple
other calls:
• On hold
• In an “Incoming call” or “Ringing” state
This chapter provides basic operating instructions for the SoundPoint IP 560
phone. This chapter contains instructions on:
• Placing a Call
• Answering a Call
• Ending a Call
• Redialing a Number
• Putting a Call on Hold
• Setting Up a Conference
• Transferring a Call
• Forwarding Calls
• Enabling Do Not Disturb
• Assigning Speed Dial Keys
• Using Voice Mail
To customize your phone, refer to Customizing Your SoundPoint IP® 560
Phone on page 2-1. To read about the phone’s advanced features, refer to
Using the Advanced Features of Your SoundPoint IP® 560 Phone on page 4-1.