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Polycom
®
SoundStation
®
IP 5000 Phone User Guide
57
Access to Screens and Systems
Calling
Symptom Problem Corrective Action
There is no response when you
press a feature key.
The phone isn’t in an active
state.
Try the following:
• Press the keys more slowly.
• Call the phone to confirm that inbound
call display and ringing is normal. If
successful, try to press feature keys to
access certain screens (for example,
Directory screens).
• To confirm the line is actively
registered to the call server,
press , and then select Status >
Lines. From the Line Information
screen, verify that your phone line is
registered.
• To attempt re-registration with the call
server, reboot the phone. For more
information, see your system
administrator.
The display shows Network Link
is Down.
The network cable isn’t properly
connected.
See Power and Startup on page 55.
Symptom Problem Corrective Action
There is no dial tone. Power isn’t correctly applied to
the phone.
Verify that power is correctly applied to the
phone:
• Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
There is no audible ring tone. Ringer volume is low, or the
Ring Type is set to Silent Ring.
Verify ringer volume and Ring Type:
• To adjust the ringer volume, press
when the phone is in the idle
state.
• Check that the Ring Type isn’t set to
Silent Ring. (See Changing the Ring
Tone on page 49.)
A hollow phone icon, ,
displays next to the directory
number.
The phone isn’t registered to a
server.
Ask your system administrator to register
the phone to a server.