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Troubleshooting
PN: 1725-36034-001_B.doc 91
Message Description Action
Checking DHCP IP
The handset is retrieving DHCP
information from the DHCP server.
None. This is informational only.
CRC Code Error
The software which has been TFTP
downloaded has a bad redundancy
code check.
Try the download again; it is possible the
software was corrupted during download. If
the error repeats, check that the download
image on the TFTP server is not corrupted.
Code Mismatch!
The software loaded into the
handset is incorrect for this model
handset.
Verify the License option value is correct.
Replace the software image on the TFTP
server with software that is correct for the
handset model.
DCA Timeout
The handset has detected a fault
for which it cannot recover, possibly
due to a failure to acquire any
network.
Turn the handset off, then on again. If error
persists, contact Polycom Technical
Support and report the error.
DHCP Error (1-5) DHCP Error 1.
The handset cannot locate a DHCP server.
It will try every four seconds until a server
is located.
DHCP Error 2.
The handset has not received a response
from the server for a request to an IP
address. It will retry until a server is found.
DHCP Error 3.
The server refuses to lease the handset an
IP address. It will keep trying.
DHCP Error 4.
The server offered the handset a lease that
is too short. The minimum lease time is 10
minutes but Polycom recommends at least
one-hour minimum lease time. The
handset will stop trying. Reconfigure the
server and power cycle the handset.
DHCP Error 5.
Failure during WEP Key rotation process
(proprietary feature).
DHCP Lease Exp
yyy.yyy.yyy.yyy
y…y = DHCP server IP address.
DHCP is not responding to renewal
attempts .
The handset failed to renew its DHCP
lease, either because the DHCP server is
not running, or because the configuration
has been changed by the administrator.
The handset will attempt to negotiate a
new lease, which will either work, or it will
change to one of the above DHCP errors
(1 through 4).
DHCP NACK error
yyy.yyy.yyy.yyy
y…y = DHCP server IP address.
DHCP server explicitly refused
renewal.
The DHCP lease currently in use by the
handset is no longer valid, which forces the
handset to restart. This problem should
resolve itself on the restart. If it does not,
the problem is in the DHCP server.
DL Not On Sector
Handset software download files
are incorrect or corrupted.
Obtain new software per Software
Maintenance.