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If the above solutions do not help, remove the power from the handset and the base and restart Skype as well
as the PC software. Wait for 15 minutes and try again.
Problems Solutions
No dial tone when pressing .
• Make sure that the adapter and the phone cord is connected
properly.
• Check that the batteries are fully charged and installed
properly.
• This phone does not work during power failure.
Signal icon is flashing.
• Register your handset to a base.
• Move closer to the base unit.
The phone does not ring. • Make sure the adapter and the phone cord are connected
properly.
• Move the handset closer to the base unit.
• Turn on the ringer.
When the handset is placed on the
charger, no beep is heard.
• Take the handset off the charger and put it back again.
• Clean charging contacts with a clean and dry cloth.
• Turn on the handset tone from the PERSONAL SET Menu.
• There will be no beep if the handset's power is turned off
previously.
The call waiting call cannot be
answered.
• Check with your local phone company and select the correct
recall duration.
• End the current call, and press TALK again to pick up the
second call.
Battery icon remains empty although
the handset has charged for 24
hours.
• Please contact your dealer to purchase new rechargeable
battery.
• Check to make sure the battery icon is scrolling while being
charged.
No symbol on the display. • Charge battery.
• Make sure the batteries are in the compartment and your
handset is ON.
Bad audio quality (crackles, echo,
etc.).
• Install the base unit in a different room or higher location or
away from other electronic appliances.
• Move closer to the base unit.
Cannot hear the other party clearly/
speaker too loud/quiet.
• Refer to “Adjusting the handset speaker volume on your PC”,
page 11.
Contact list/ User status returns
UNAVAILABLE.
• Check if your base is connected to the PC.
• Check if Skype is running on the PC. Start Skype if the
VOIP 321 driver has not started Skype for you.
• Check if the VOIP 321 driver is running on the PC.
• Move the handset closer to the base if it is out of range.
Cannot make SkypeOut calls. • Enter 00, + (press and hold 0) or 011 before the number to
dial.
• Check your account to see if you have enough credit.
• Check to see if a link is established between then handset and
the base.
• Refer to “Make a SkypeOut call”, page 15 for more detail.
Busy tone is returned while making
Skype call.
• Make sure both Skype and the PC application is/are started on
the PC and running properly.
• Make sure the phone is setup correctly.
• Wait for the remote party to be online.
Troubleshooting