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Frequently asked questions
Caller does not hear me!
Microphone may be muted: During a call,
press s.
There’s no dialling tone!
• No power: Check the connections.
• Batteries are empty: Charge the
batteries.
• Move closer to the base station.
• Wrong line cable used: Use the line
cable provided.
• Line adaptor is required: Connect the
line adaptor to the line cord.
Caller does not hear me clearly!
• Move closer to the base station.
• Move the base station at least one
metre away from any electronic
appliances.
Frequent noise interference on my
radio or television!
• Move the base station as far away as
possible from the electrical appliances.
14.4 Product behavior
Keypad does not work!
• Unlock your keypad: Long press *
in idle mode.
The handset warms up when
making a long call and when it is on
the base station!
• This is a normal behavior. The handset
consumes energy while calling and
charging.
The handset cannot be registered
to the base station!
• Maximum number of handsets (8) has
been reached. To register a new
handset, unregister an existing
handset.
• Remove and replace the handset
batteries.
• Try again by disconnecting and
connecting the base station power
supply and follow the procedure to
register a handset (see section 10.6).
Caller number is not displayed!
• Service is not activated: Check your
subscription with your network
operator.
I cannot change the settings of my
voice mail!
• Operator voice mail is managed by
your operator and not the phone
itself. Please contact your operator
should you want to change the
settings.
My handset keeps going into idle
mode!
• If there are no key presses for 30
seconds, the handset will
automatically return to idle mode. It
will also return to idle mode
automatically when you place the
handset back on the base station (if
auto hang-up feature is on).